Contact Information

Computer Service Desk


Uniformed Services University of the Health Sciences
4301 Jones Bridge Road
Bethesda, Maryland 20814
Room G074
Phone: (301) 295-9800
Email: help@usuhs.edu

Hours of Operation

6:00 a.m. until 5:00 p.m.
Monday through Friday

Non-Standard Desktop/Laptop Instructions

Non BPA desktop/laptop will have to be approved by the USU Configuration Control Board (CCB). This sub-committee meets weekly.

Please note: Because of Security issues, OCIO does NOT support Home Editions of any Operating Systems. In addition, Microsoft VISTA is NOT supported on DoD networks at this time. Please ensure you request the installation of Windows XP or Windows 7 Professional Operating System.

If approved for a non-BPA system, the entire process could extend from 30-90 days. Factors for the extended turnaround include obtaining approval from USU CCB, processing by the Logistics department and the service desk building a special image.

Network Connectivity

Network Connectivity for a Non-Standard Desktop/Laptop

Quick Assessment

Response

Solution

Does the system require network connectivity?

Yes

Non-Standard system connected to the network

No

Non-Standard Stand-alone only system


Desktop versus Laptop

Desktop versus Laptop

Quick Assessment

Response

Solution

Is the user a mobile worker who travels often
and is approved for telecommute?
(*Note- ALL laptops require encryption)

Yes

Non-Standard Laptop

No

Non-Standard Desktop


Network Connection Type

Network Connection Types

Quick Assessment

Response

Solution

Will the system be used for daily office work?
(i.e., shared drive access)

Yes

.mil

No

.edu


Encryption versus Non-Encryption

Encryption versus Non-Encryption

Quick Assessment

Response

Solution

Will the system contain Sensitive Data?
(i.e., PHI, PII, PKI, PMI, Privacy Act, SBU)
(*Note- ALL laptops require encryption):

Yes

Encrypted Non-Standard Desktop/Laptop

No

Unencrypted Non-Standard Desktop


Submitting your request for Non-Standard computer approval:

  • 1. For DAI purchases: Enter your request for a Non-Standard computer in the University's Financial System (DAI)
  • 2. "Create a request" in the USU Service Desk application at https://ususervicedesk.usuhs.edu/.
    • a. Click on the "Request Area"
    • b. Select Acquisition and choose "Standard Computer"

    OR
     
  • 1. For GPC purchases: "Create a request" in the USU Service Desk application at https://ususervicedesk.usuhs.edu/
    • a. Select Acquisition and choose GPC "Non-Standard Computer"

* Note: BPA= Blanket Purchase Agreement