Documentation
User Guides and Instructions
The Help Desk offers documentation in-house applications, software, user guides, information assurance, computer-related equipment approvals, and the USU Service Desk system.
Did you know... The USU Service Desk system offers you the ability to request software and assistance, as well as checking your request status, browsing our knowledge base, or searching for answers on specific topics- ALL from your desktop!
For more information, Look under User Guides and Instructions/Systems Information/USU Service Desk User Guide.
USU Applications and Web
- Personnel Locator AO Guide- PDF
- PLO AO Request Process- WORD
- STARS II User's Guide- PDF
- STARS II on-line User's Guide- PDF
- STARS II Faculty User's Guide- PDF
- Web Guidelines- PDF
Microsoft Office 2010 Product Guides
MEEC
- MEEC Microsoft price list (11/2010)
- MEEC Adobe Product and Price List (02/2011)
- MEEC Campus Program Agreement
- Faculty/Staff Work at Home User Agreement
- Student User Acceptance
- Volume License Key Agreement
Other (AHLTA, Browser)
- AHLTA Support FAQ
- SWA Software Instructions for IE
- How to Configure Firefox to access the Service Desk site (MAC)
- How to Configure Firefox to access the Service Desk site (PC)
Systems Information
Computer/Equipment Requests
Tips/FAQs
- CAC Tips
- How do I find my IP Address?
- How to Change Passwords
- Phone Tips
- Voice mail Instructions
- USB drive FAQs
Accounts
Common Access Card (CAC) Account
Phones
- Communications Equipment Request
- Conference Calling
- Phones- Moves & Changes Letter
- Phoneline- Move/Transfer Request
Network Access
All (standard) accounts require proof of a USU badge. The badge is obtained through the security department. Once the badge is obtained, the account can be requested. Typically, network and email accounts are both set up for new accounts.
Contact Information
4301 Jones Bridge Road
G074
Bethesda, Maryland 20814
Voice: Comm (301) 295-9800
DSN 295-9800
help@usuhs.edu