Contact Information

Office of the Chief Information Officer


Uniformed Services University of the Health Sciences
Office of the Chief Information Officer
4301 Jones Bridge Road
Bethesda, Maryland 20814

Timothy J. Rapp
Room A2027

Organizational Chart

Telecommunications

VTC- Available Rooms

USU
AFRRI
  • Sanford Auditorium
  • Lecture Room C
  • Lecture Room F
  • Conference Room G-263
  • Conference Room E-1019
  • Conference Room E-1020
  • Conference Room E-2022
  • Conference Room E-2023
  • Director's Conference Room 3432-D
  • SRD Room 2143

Defense Connect Online

Manage, Maintain, and Support the Uniformed Services University Telecommunication needs.

Phone/Communications Information

Changes to the existing Communications Equipment Policy have been made to reflect the greatly increased cost of moving and/or changing lines and equipment.

It is the University's policy that telephone requests directed by the President upon recommendation of the Space committee, be centrally funded. Other requests to move phone lines must be approved by the department chair pr activity head and these moves and changes will be billed to the requesting activity. This is done using the forms below.

Phone Tips

Phones - How to Forward a call (Call Forwarding)

  • At your work phone turn the speaker on
  • Dial *722 and the number you want your calls forwarded to
  • Press the CF ALL button and wait for a confirmation tone
  • After you hear the confirmation tone, turn the speak off
  • All incoming calls will be forwarded to the number you entered
  • To stop forwarding your calls, simply turn the CF ALL button off
  • Note: Calls can be forwarded to any phone (i.e. home, cell)

Making Calls on the Defense Switched Network (DSN)

When you need to make an outgoing call within the INCONUS on the DSN the prefix is 94, then the number, (i.e., 94-XXX-XXXX). For incoming calls, if your telephone number starts with the 295 prefix then your DSN number is 295-XXXX. If your telephone number starts with the 319 prefix then your DSN number is 285-XXXX.

Below are specific outgoing DSN exchanges for OCONUS

  • Alaska-------------94+317-XXXX
  • Caribbean----------94+313-XXXX
  • Pacific------------94+315-XXXX
  • Canada-------------94+310-XXXX
  • European-----------94+314-XXXX
  • Southeast Asia-----94+318-XXXX

Telephone numbers you can dial with the National Capital Region direct

All DoD agencies within the National Capital Region (NCR), except Andrews Air Force Base, can be dialed direct. You do not need to dial 99 first. The following prefixes are within the NCR and can be dialed using only the 7-digit telephone number.

227   231   264   275   279   285   295   319   325   326   356   394

404   428   433   541   545   588   601   602   604   607   610   614

617   669   681   685   692   693   695   696   697   699   704   706

735   757   761   762   764   767   781   782   805   806   810   882

907

 

WITS3 Contract

The WITS3 Telecommunications Contract became effective 1 April 2009 and was fully implemented 19 January 2010 for all Department of Defense (DOD) agencies in the National Capital Region (NCR). With conversion from the WITS2001 to the WITS3 contract, several changes have been made to the service order and repair processing tables. Please note the additional charges for "expedite" and "emergency" services.

USUHS does not have funds available to request expedite and/or negotiated services, therefore, all orders and repairs will be processed on a routine basis. All requests for telephone service and/or repair must still be processed through the Help Desk.

WITS3 SERVICE INTERVALS

Install Analog or BRI WITS 2001 Lines SVS (Standard Agency Business Location)

  • 10 or less per building
    Routine:  7 - 10 working days
    Expedite:  6 Working days
    Emergency:  Negotiable
     
  • 11 - 25 per building
    Routine:  15 working days
    Expedite:  14 working days
    Emergency:  Negotiable
     
  • 26 - 50 per building
    Routine:  Negotiable
    Expedite:  Negotiable
    Emergency:  Negotiable
     
  • More than 50 per building
    Routine:  Negotiable
    Expedite:  Negotiable
    Emergency:  Negotiable

Install Analog or BRI WITS3 Lines for Remote Locations

  • 10 or less per building
    Routine:  5 working days
    Expedite:  4 working days
    Emergency:  Negotiable
     
  • More than 10 per building
    Routine:  Negotiable
    Expedite:  Negotiable
    Emergency:  Negotiable

NOTES:

  • 1. 10% Additional fee for expedite service.
  • 2. 25% Additional fee for emergency service.
  • 3. 25% Additional fee for cancelled orders.

SERVICE RESTORATION INTERVALS (Repairs)

  • Routine - dispatch: next business day
  • Routine - non dispatched: within four hours or by negotiated clearing time
  • Emergency - within four consecutive hours

WITS3 SERVICES

  • Switched Voice Service
  • Circuit Switched Data Service
  • Dedicated Transmission Service
  • Teleconferencing Service
  • Frame Relay Service
  • Asynchronous Transfer Mode
  • Switched Multimegibit Data
  • Internet Access Service

NOTES:

  • 1. Routine restoration of WITS3 Facilities and Services: All commitments for routine restoration will be a maximum of the next business day if a site visit is required for a user without service. If a visit is not required, service will be restored within four hours or by a negotiated clearing time agreed to by the government and Verizon. Any negotiated time will incur an additional 10% service charge.
  • 2. Emergency Restoration of WITS3 Facilities and Services: Emergencies will be acted upon within two hours and will carry a commitment to restore service within four consecutive hours. Emergency restoration includes:
    Emergencies will be acted upon within two hours and will carry a commitment to restore service within four consecutive hours. Emergency restoration includes -
     
    1. Catastrophic failure of single or multiple switching systems
    2. Catastrophic failure of single or multiple transmission systems.
    3. Switching of building locations isolated due to equipment or facilities failures.
    4. Loss of system access to the Local Exchange Network
    5. Buildings isolated due to equipment or facilities' failure
    6. Loss of system access to FTS2000/FTS2001
    7. Loss of system access to the Internet
    8. Traffic overloads and surges
    9. Any situation under which an entire service or 20 percent of the station lines at a single building is disrupted for more than four hours, including disruption caused by fire, flood, explosion, civil disturbance, work stoppage, and backup power failure.